FAQ
Coffee
Is it possible to taste the coffee before buying it?
It is possible to taste our coffees in all the restaurants and cafes that serves traffic coffee or in one of our monthly events! Find the complete list of places where you can try our coffees, here (link)
How do you choose the coffees you sell?
We work tirelessly to find the best coffees on the planet: from the most exclusive micro-lots to the most unique palettes of taste that can be discovered. We are obviously looking for grains grown with practices of biodiversity and respect for nature. We are also trying to establish long-term relationships with producing farms or wash stations that give us access to the best grains so we can bring them to you!
Do you roast the coffee beans yourself?
To make sure that your coffees are of optimal freshness, we roast all our cafes, several times a week, in our workshop on the southwest of the island of Montreal - the Canadian Roasting Society.
Where do you buy the coffee beans?
We like to work directly with the producers whenever possible. When direct trade is not possible, we have a network of importers with unparalleled integrity with whom we have built relationships of trust: who know how to find the best coffee beans, and give back a maximum of money to producers.
What is a specialty coffee?
We would like to write you a novel, but it's already done! https://www.perfectdailygrind.com/2017/07/coffee-professionals-discuss-specialty-coffee-mean/
How do you ensure the freshness of the coffee?
The freshness of our coffees is essential for us. Our quality control process starts from the moment we buy green coffee in order to offer you the freshest grain possible. We buy the freshest crops possible from our partners. As we roast our coffees every week, we are able to keep an inventory for a few days and keep all the freshness of the taste of the soil of selected grains ensuring that the coffee you deliver each week is the freshest possible.
Do you roast before each delivery? How long before the delivery will be roasted the coffee I buy?
To make sure you always drink fresh coffee, we roast every Tuesday and we ship your orders every Wednesday.
What is the shelf life of the coffee I bought?
There is technically no expiry date on roasted coffee. Ideally, the coffees should be consumed between 7 and 30 days from their date of roasting ... up to 3 months of it in order to preserve the freshness and the flavors of the grain. Of course, we recommend buying coffee beans and grinding it on request. Keep in your bags closed, without exposure to light.
What bag sizes are available, how much coffee can I make with each?
Our coffee bags are sold in two size : 300 grams and 5 pounds. For a cup of 250 mL filter coffee, it will take you 15 grams of coffee beans (1:15 ratio). So you have about 20 cups in each 300 gram bag. A single espresso doses usually range from 8 to 10 grams and between 18 and 20 grams for a double dose depending on your equipment.
I do not have an espresso machine, what do you recommend? Do you sell machines?
We are Breville certified ambassadors, you can find their excellent equipment here: breville.pxf.io/4LzaG
Is your coffee fair trade or organic?
We try to work directly with the producers as much as possible. We always promote fair trade and organic products. When this is the case, you will find a mention on the label of the coffee in question.
Customer service
I do not like the coffee I bought, can I exchange it?
Unfortunately, we cannot exchange a bag of coffee that has been open already. But we can help you find the best way to brew our grains, and get the magic recipe that will make you smile at the first sip.
Where can I buy your coffee?
Our products are also available at multiple points of sale in Canada: Find the full list here!
Is it possible to find the products sold on your site elsewhere?
Our products are also available at multiple points of sale in Canada: Find the full list here!
I have a coffee, I would like to use traffic beans to serve my customers, how does it work?
You can send an email to our VP of Sales at greg@trafficcoffee.com for more information on traffic Coffee.
What are the forms of payment accepted?
We accept Visa, MasterCard, American Express, Apple pay, Google pay and PayPal on our website!
Are your bags recyclable?
Our bags are 100% recyclable, and we print our stickers on recycled paper with ecological glue. Our shipping bags are also 100% compostable.
Any other questions?
If you have any other questions, please visit the Terms of Use section of our website or write to us at hello@trafficcoffee.com