WHERE ARE YOU BASED OUT OF?
We're based out of the city of Montreal in Quebec, Canada. For now, we roast at the Canadian Roasting Society (or CRS), a collaborative space in the Southwest we share with many other local roasters.
WHERE DO YOU SHIP?
Currently, we ship throughout Quebec, Canada and in the United States. To qualify for free shipping in Quebec and Ontario, you'd have to spend 40$+ per order. For the rest of Canada, it's 50$+, and for the US it's 75$+. These prices cover shipping costs with either Canada Post, UPS or DHL. Anything under these prices we unfortunately can't cover. Shipping struggles are real, yo.
WHEN WILL MY COFFEE BE SHIPPED?
Orders go out every Wednesday. If you live in Quebec or in Ontario, this means you should get your coffee by Thursday or Friday by the latest. If you live in either Eastern or Western Canada, we're talking about 5 business days (more or less). If you're one of our US clients, it'll take around 5-7 business days in order to get to your place. These are averages but anomalies do occur. We've had clients in the US receive their package in 2 days, but because of multiple variables, these wait times are what we can guarantee to ensure realistic expectations.
Monday is our big prep day. It's when we type out the week's super important roast sheet, we get our weigh-outs lined up and all of our bags stickered and ready to go. Tuesday is war, it's our main roast day & we're in from the crack of dawn until after the sun sets. Wednesday is when the vast majority of orders get shipped. Thursday is group admin day, it's when we send out shipping trackers, we answer emails and when we work on specific little projects. Friday consists of cupping some samples, doing some prep for the next week, roasting, and tying up loose ends so we can enjoy the weekend. We're a very small team, so everyday of the week is game day just because of that.
CAN I COME PICK UP MY COFFEE?
Yes! Just click the pickup option when placing an order online. We're located at the Canadian Roasting Society (CRS) at 3780 Saint-Patrick St. Doors are open 7 days a week, from 9:30 to 3:30. Pickup orders are placed on our rack, just ask someone at the front where to find it ; )
CAN YOU GRIND MY COFFEE?
We definitely suggest NOT doing that but, of course, we will oblige! When placing your order online, just specify what grind size you'd need in the comments section. Any grinders you'd like to see for sale online? Let us know!
THERE'S AN ERROR WITH MY ORDER/IT'S DAMAGED/I'D LIKE TO MODIFY IT
In case of any of the above, send us a message at firstname.lastname@example.org. We'll gladly help you out any way we can. We do business with Canada Post, UPS and DHL, and for potential damages related to those courriers, there are instances where you'll have to reach out to them personally, depending on their protocol. We're here to help though, so let your heavies out : )