FAQ – Traffic Coffee

FREQUENTLY ASKED QUESTIONS

ABOUT US

We're based out of the city of Montreal in Quebec, Canada. For now, we roast at the Canadian Roasting Society (or CRS), a collaborative space in the Southwest we share with many other local roasters but we're (HOPEFULLY) moving to a spot uptown with room to welcome you all!
This is a rough breakdown of the week at Traffic as it stands today...
Monday is our big prep day. It's when we type out the week's super important roast sheet, we get our weigh-outs lined up and all of our bags stickered and ready to go. Online orders also start to go out that day.
Tuesday is war. it's our main roast day & we're in from the crack of dawn until after the sun sets. Tuesday is when the vast majority of orders get prepped.
Wednesday is shipping day for our café/shop orders and when more online orders get packed for pickup that day or Thursday.
Thursday is a recuperation day for the team as boxes and packages make their way to you.
Friday consists of cupping production samples, new coffees & offer samples. We also prep for the next week, we're roasting, and tying up loose ends so we can enjoy the weekend and ensure the last online orders for that week go out before the weekend.

We're based out of the city of Montreal in Quebec, Canada. For now, we roast at the Canadian Roasting Society (or CRS), a collaborative space in the Southwest we share with many other local roasters but we're (HOPEFULLY) moving to a spot uptown with room to welcome you all!

This is a rough breakdown of the week at Traffic as it stands today...
Monday is our big prep day. It's when we type out the week's super important roast sheet, we get our weigh-outs lined up and all of our bags stickered and ready to go. Online orders also start to go out that day.
Tuesday is war. it's our main roast day & we're in from the crack of dawn until after the sun sets. Tuesday is when the vast majority of orders get prepped.
Wednesday is shipping day for our café/shop orders and when more online orders get packed for pickup that day or Thursday.
Thursday is a recuperation day for the team as boxes and packages make their way to you.
Friday consists of cupping production samples, new coffees & offer samples. We also prep for the next week, we're roasting, and tying up loose ends so we can enjoy the weekend and ensure the last online orders for that week go out before the weekend.

ORDERS & SHIPPING

FREE SHIPPING ON ORDERS FOR QUEBEC & ONTARIO
FREE SHIPPING FOR REST OF CANADA ON ORDERS OVER 50$
FREE SHIPPING ON ORDERS OVER 75$ CAD TO THE US! 🇺🇸

DO EXPECT DELAYS WHEN ORDERING TO THE US!

Currently, we ship worldwide! If you have any issues completing your order because you live extra far away, please let us know and we'll get on it! That said, there is nowhere that we won't ship to!
Yes! Just click the pickup option when placing an order online. We're located at the Canadian Roasting Society (CRS) at 3780 Saint-Patrick St. Doors are open 7 days a week, from 9:30 to 4:30. Pickup orders are placed on our rack, just ask someone at the front where to find it ; )
Production happens 3 times a week & in consequence, we ship out on Mondays, Wednesdays, & Fridays. Once we move we will ship out everyday of the week, We use multiple carriers to ensure you get your orders as fast as possible but try to keep shipping costs down.
We definitely suggest NOT doing that but, of course, we will oblige! When placing your order online, just specify what grind size you'd need in the comments section.

Currently, we ship worldwide! If you have any issues completing your order because you live extra far away, please let us know and we'll get on it! That said, there is nowhere that we won't ship to!
Production happens 3 times a week & in consequence, we ship out on Mondays, Wednesdays, & Fridays. Once we move we will ship out everyday of the week, We use multiple carriers to ensure you get your orders as fast as possible but try to keep shipping costs down.

Yes! Just click the pickup option when placing an order online. We're located at the Canadian Roasting Society (CRS) at 3780 Saint-Patrick St. Doors are open 7 days a week, from 9:30 to 4:30. Pickup orders are placed on our rack, just ask someone at the front where to find it ; )
We definitely suggest NOT doing that but, of course, we will oblige! When placing your order online, just specify what grind size you'd need in the comments section.

CUSTOMER SERVICE

THERE'S AN ERROR WITH MY ORDER/IT'S DAMAGED/I'D LIKE TO MODIFY IT

In case of any of the above, send us a message at bonjourhi@trafficcoffee.com. We'll gladly help you out any way we can. We do business with Canada Post, UPS and DHL, and for potential damages related to those courriers, there are instances where you'll have to reach out to them personally, depending on their protocol. We're here to help though, so let your heavies out : )

REACH OUT ABOUT AN ORDER

WHO YOU'RE TALKING TO WHEN YOU REACH OUT TO US

ANNA

COHEN

WHO YOU'RE TALKING TO WHEN YOU REACH OUT TO US

ABOUT US

WHERE ARE YOU BASED OUT OF?

WHAT DOES A WEEK AT TRAFFIC LOOK LIKE?

WHERE ARE YOU BASED OUT OF?

WHAT DOES A WEEK AT TRAFFIC LOOK LIKE?

ORDERS & SHIPPING

FREE SHIPPING ON ORDERS FOR QUEBEC & ONTARIOFREE SHIPPING FOR REST OF CANADA ON ORDERS OVER 50$FREE SHIPPING ON ORDERS OVER 75$ CAD TO THE US! 🇺🇸

WHERE DO YOU SHIP?

CAN I COME PICK UP MY COFFEE?

WHEN WILL MY COFFEE BE SHIPPED?

CAN YOU GRIND MY COFFEE?

WHERE DO YOU SHIP?

WHEN WILL MY COFFEE BE SHIPPED?

CAN I COME PICK UP MY COFFEE?

CAN YOU GRIND MY COFFEE?

CUSTOMER SERVICE

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FREE SHIPPING ON ORDERS FOR QUEBEC & ONTARIO
FREE SHIPPING FOR REST OF CANADA ON ORDERS OVER 50$
FREE SHIPPING ON ORDERS OVER 75$ CAD TO THE US! 🇺🇸